Accessibility Statement
Our commitment
Relocation is stressful enough. We want everyone to be able to use our website and reach us, regardless of ability or the technology they use.
The standard we work to
We aim to meet WCAG 2.1 Level AA (Web Content Accessibility Guidelines, W3C).
This is the standard US courts and the Department of Justice use when assessing website accessibility under the Americans with Disabilities Act, which is relevant to our Seattle clients. In British Columbia, the Accessible British Columbia Act currently applies to public-sector organizations rather than private businesses, but private-sector requirements are expected in future phases, and we'd rather be ready than retrofit.
Current status: partially conformant. Some parts of the site do not yet fully meet WCAG 2.1 AA. We're being specific about which, below.
What we've checked
These items were tested programmatically across the site in September 2026:
- Colour contrast: body text, headings and link text meet the 4.5:1 minimum for normal text. One exception is noted under Known limitations below
- Alternative text: every image carries an alt attribute, and decorative images are marked so screen readers skip them
- Heading structure: one main heading per page, with no skipped levels
- Form labels: every form field has a label a screen reader can announce
- Page language: declared so screen readers use the right pronunciation
- Skip link: keyboard users can jump straight past the navigation to the main content
- Zoom: the layout has been checked at 200% zoom
- Keyboard navigation: the site has been navigated end to end using only a keyboard
What we have not yet tested
We want to be straight about the limits of what we've done. The following need a person rather than a tool, and we have not completed them:
- Screen reader testing with real assistive technology
- Whether our alternative text is genuinely useful, as opposed to merely present
Known limitations
We'd rather tell you than have you discover them.
Interactive globe on the home page
The animated globe is a visual element rendered in WebGL. It is decorative and carries no information that isn't available elsewhere on the page, so it is now marked to be skipped by screen readers rather than announced as an empty region. It is not keyboard-interactive, because there is nothing in it to interact with.
Embedded video
Video on the home and about pages carries captions. The player itself is third-party, so its controls follow that provider's accessibility implementation, which we don't control.
Consultation booking
Our booking calendar is a third-party embed, and its keyboard and screen-reader behaviour is determined by the provider. If you have difficulty booking online, email us or message us on WhatsApp and we will book it for you.
PDF downloads
Some downloadable documents, including the overview on our Employee Mobility page, may not be fully tagged for screen readers. Ask us and we will send you the same information in an accessible format.
Small labels in brand gold
Some small labels and accents use our brand gold, including the uppercase labels above section headings such as "OUR SERVICES", breadcrumb links, and certain highlighted phrases. At those sizes the gold does not meet the 4.5:1 contrast minimum against a light background, so they may be hard to read for some people. These are labels and accents rather than content: in each case the heading, link or sentence they sit with carries the same meaning at full contrast, so nothing is lost if one is hard to make out. Buttons that use gold as a background have been changed to dark navy text, which does meet the minimum. We are reviewing how to keep the brand accent without the readability cost.
Third-party content generally
Embedded maps, forms and video come from outside providers whose accessibility we cannot directly control. We choose providers with accessibility in mind and will replace any that fall short.
Our target: we aim to resolve the known limitations above within six months of the date at the top of this page, by 15 March 2027. Where an issue sits with a third-party provider, we will either get it fixed or change provider.
Getting help another way
If any part of this site prevents you from getting what you need, we will provide the information or complete the task with you directly. No explanation needed.
- Email: move@pacificrelocation.com
- WhatsApp: pacificrelocation.com/whatsapp, Mon–Fri 8am–5pm PT. WhatsApp voice calls work on the same number if speaking is easier than typing.
Tell us about a problem
We genuinely want to hear about barriers. Email move@pacificrelocation.com with "Accessibility" in the subject line and tell us:
- The page or feature
- What happened, and what you expected
- Your browser and any assistive technology you use, if you're comfortable sharing
Accessibility mail is monitored by Julien Mainguy, Director. We will acknowledge within 10 business days and tell you what we intend to do about it.
How we test
We run automated accessibility checks when we make significant changes to the site, and we have manually tested keyboard navigation and the layout at 200% zoom. We have not yet tested the site with a screen reader. Automated tools catch a meaningful share of issues but not all of them, so if you hit a barrier an automated check wouldn't catch, telling us is the fastest way it gets fixed.
Ongoing work
Accessibility isn't a one-off project. We review the site when we make significant changes and work through known issues as we go.